Last updated: August 29, 2023

Thank you for shopping at NOG VALLY FARM.If, for any reason, You are not completely satisfied with a purchase We inviteYou to review our policy on refunds and returns.We stand behind our Organic Products, and we want you to have a delightful conscious health experience. If you are unsatisfied in any way, contact us at info@nogvallyfarm.in and we'll find a solution. Any damages or discrepancies with your order should be addressed within 7 days of receiving it. 

The following terms are not applicable to Live Tree.

Your Order Cancellation Rights  
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You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 * By email: info@nogvallyfarm.in

 * By phone number: 8988886107

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns  
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In order for the Goods to be eligible for a return, please make sure that:

 * The Goods were purchased in the last 7 days
 * The Goods are in the original packaging

The following Goods cannot be returned:

 * The supply of Goods made to Your specifications or clearly personalized.
 * The supply of Goods which according to their nature are not suitable to be
   returned, deteriorate rapidly or where the date of expiry is over.
 * The supply of Goods that are not suitable for return due to health
   protection or hygiene reasons and were unsealed after delivery.
 * The supply of Goods which are, after delivery, according to their nature,
   inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods  
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You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

NOG RETAIL  
122/1 Rampur Bushahr Shimla  
H.P. 172001

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts  
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If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren't marked as a gift when purchased, or the gift giver had The order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us  
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If you have any questions about our Returns and Refunds Policy, please contact us:

 * By email: info@nogvallyfarm.in

 * By phone number: 8988886107